ࡱ> ac`#` !bjbj\.\. 8T>D>D+rrrrrrr8TVt 5D 4444444$O6h84r 4rr4""" Xrr4" 4""&1rr2 p!X1340 51=9w!=9(2=9r2" 44)"d 5 Drrrrrr Resident Forum Minutes Date: 10th May 2010 Venue: Westlea OfficesAttending Josie Owens Rex Hancock Debbie Burse Louise Pettinger Mike Pyne Eve Crook Marie BushStaff Terri Yewkins Martyn Baker Apologies Evelyn Crossman Kevin Bewley Rod Case Tom PearceBoard Pearl PeckhamAbsent Observer Sarah Forward 1. Welcome and apologies: The Chair welcomed all new members, staff, board and guests. Apologies recorded. 2. Minutes of the previous DF meeting held on 22nd March 2010 and Matters Arising: Mike proposed the minutes of 22nd March 2010 as a true record. Seconded by: Eve. 3. Decent Homes Standard Apologies Helen Barbrook was unable to attend 4. Consultation proposal on continuous improvement review Customer Account: Martyn Baker Within the general needs area the rent arrears went up mainly due to the new IT system that was put in place. Moneyfriend will now come and see new tenants and helps them to set up social tariffs this has been in place for a couple of years now and is working well. People are not falling into arrears so quickly. We are looking at helping people get cheaper loans as door-stop lenders are a big problem. We are also trying to secure 500K from the Department of Works and Pensions. We are working on an Action Plan for Continuous Improvement. ICT improvements need to be in place before we can carry on. We will be looking at communications, service, arrears, Money advice, partners (help fund CAB) and payment methods. We will be contacting 500 customers 100 from each area hitting the hard to reach customers. In August there will be a day that the public can come in have 10 people per table with facilitators to discuss these issues. We will be doing home visits, trying to help people apply for benefits that they are entitled to. Propose that we survey people for consultation The Residents Forum were asked to consider this proposal and if they could give there go ahead to carry on. This was voted unanimously. 5. Residents Business Plan: Nice to see hardly any red ones on there. The red ones that are there have been there a long time Marie Bush stated she was very impressed by the standard well done. Resident Business plan training last year Westlea staff spent a long time doing this this time it will be led more by residents than staff. Westlea staff will still be involved but not as much as before. Group residents will facilitate. A phone survey will still be done for the harder to reach residents, 200 were done last year which was very good. We will still have support from the Neighbourhood Involvement Team to do the admin not the facilitating. Jen and Helen have a program to train and develop facilitating. This will be more of a process of resident involvement from the very start not half way through. The Voice It Project will still be involved, they have also done good presentations to the board and we do not want to lose them. The brochure will be going out to all residents at the end of May. As things change the Balance Scorecard will change. We can look at having documents stamped RF Approved. BREAK 6. Residents Funding Group: Evelyn Crossman on holiday. The accounts have been written off for the end of year by Martin Davies. Raffle made 38 profit. Very well done Evelyn Crossman has asked for the money for prizes to go from 75 to 80. This was voted on and approved unanimously. 7. Residents Forum Action Plan: At the June meeting need to look at what to discuss at the joint event in November. Customer Accounts maybe highlight which ones we have looked at. Monitor CIF - This is going in Home Magazine and the website. It has also gone to staff to promote. 6000 budget looking at cutting costs. The CIH magazine need to look at when Pats subscription expires as this comes out of the budget. We have done well on refreshments, training and transport from the budget. Budget report from Shaun due 1st quarter Residents Business Plan New quarter report due in November. Code of Conduct Approved. Grievance needs to be approved. Bring amendments back in June for meeting. 8. Feedback on Residents Forum AGM: We have draft minutes from this. It was a very good event. There were compliments on the raffle prizes. People seemed to enjoy themselves, it was nice to see Westlea, OCHA and Greensquares top people all there. Board members were also there. The proposal for next year is to do a dvd of the group estate walkabouts etc. to promote what the Residents Forum do. Constitution has been signed 9. TPAS Conference: 23 25th July in Birmingham. Three volunteers are needed to attend this event Mike Pyne, Eve Crook and Louise Pettinger. Josie Owens will take Mikes place if he cannot attend. 10. Residents Forum Impact Assessment: No suggestions or amendments required so this has been approved and voted on unanimously. 11. AOB 1. Walkabouts Terri Yewkins has apologised as she didnt pass the information on to Jan Morse as she was off work. 2. Westlea new customer care now has to ensure that complaints have been given to the relevant people. 3. Review of the Code of Conduct this will come to the June meeting for approval. 4. Training what training would you like? letters to be resent out 5. Win Pearce is no longer on the Residents Forum but we would like to keep her on the Funding Group. We would like to propose that we pay for her taxi to the meeting paid for by the Residents Forum. This was voted and accepted unanimously. 6. Evelyn Crossman is on 3G with her laptop at the moment but it is not working very well at all. Looked at broadband at 12.99 a month. Propose that the Residents Forum pay for this. This was voted and accepted unanimously. 7. 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