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We are always looking for ways to improve our services. To do this properly, we need your comments and suggestions, whether they are positive or negative.
If you think we have done something well, you should tell us about it so that we can carry on doing it, both for you and for other people.
We always try to get things right first time, but we know that sometimes this doesn’t happen. If we get something wrong, we would like you to tell us about it so that we can put it right.
We want you to tell us when:
- we have done something well;
- you are unhappy with our service to you;
- we have failed to do something that we should have done;
- we were slow or late in doing something; or
- you have been treated badly by us or one of our contractors.
We also welcome any general comments or suggestions about our services.
You can tell us about these things by:
- completing our online feedback form, available here.
- writing to us at GreenSquare, Methuen Park, Chippenham, Wiltshire, SN14 0GU; phoning us on 01249 465465;
- e-mailing us at enquiries@greensquaregroup.com; or
- visiting us at our offices in Chippenham.
(How to give us your comments and suggestions or make a complaint)
Tools are available on the Adobe website to help users access the contents of PDF documents.
Formal complaints
Our form for making a formal complaint is provided as a PDF document; you can print this off, complete by hand, and return to the address given on the form.
Alternatively, you can click here and complain online.
(PC users: right click and select 'Save Target As...' – then select where on your computer you would like to save the file. Mac users: press the 'control' key and click, then select 'Download file to disk'.)
Tools are available on the Adobe website to help users access the contents of PDF documents.
Click here to see how Westlea is dealing with recent complaints.
